You are here
Warranty and Return Policy
All Klein Tools distributors are required to process warranty returns.
If you have a problem with a warranty return, you may want to consider using a different distributor because most of our distributors perform this process without hesitation. They know we back up our products and provide them prompt credit for warranty returns.
If you have a warranty return and your local distributor is unwilling to process it, please call 1-800-553-4676 and we will process your return directly.
U.S. Return Process:
Step 1. Contact your KLEIN customer support representative toll free at (800) 553-4676 to receive a WRA (Warranty Return Authorization) number.
Step 2. Box up all tools and send them to:
8200 6th Street SW
Cedar Rapids, IA
Be sure to mark the WRA number on the box.
Canada Return Process:
Step 1. Contact your LOCAL Klein Sales representative to request credit for a defective item. If you do not know your local representative, please call 800-553-4676 to request the contact information.
Step 2. Arrange for the sales representative to retrieve product and provide disposition on warranty claim.