Klein Values

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Distinguishing Values

Like other American businesses, Klein's business is built on foundation values of integrity, safety, and fairness. Without these values, nothing else matters. Klein Tools also holds five key distinguishing values that we believe set our business apart from others in our industry: Quality, Customer Obsession, Innovation, Ownership, and Resourcefulness.

Klein Tools Values - Quality

Quality

Quality is the foundation on which Klein's brand is built. Quality applies not only to the tangible product we deliver to our customers, but also the service we provide them.

Klein Tools Values - Customer Obsession

Customer Obsession

We start with the customer and work backwards to develop our product. Although we pay close attention to competitors, we obsess over customers.

Klein Tools Values - Innovation

Innovation

We expect and require innovation. We are externally aware, look for new ideas from everywhere, and are not limited by "not invented here".

Klein Tools Values - Ownership

Ownership

We think long term and don't sacrifice long-term value for short-term results. We act on behalf of the entire company. We never say "that's not my job".

Klein Tools Values - Resourcefullness

Resourcefulness

Constraints breed resourcefulness, self-sufficiency and invention. Although we proactively invest to develop the business, we pride ourselves in doing more with less.

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